Deloitte Support Services India Private Limited USI Delivery Centre - Knowledge Services Global Tax Legal Site Management Services -Senior Analyst Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world Then this might be the perfect opportunity for you Global Tax Legal portal team is looking for highly motivated individuals with expertise in communications attention to detail positive attitude presence and ability to interact across many levels to support delivery of projects Work you ll do As a part of this team you will be responsible for Geography Support Onboarding Coordinate and execute onboarding activities for new geographies including training sessions Manage user access and permissions to the staging and production environments Carry out content migration processes to ensure seamless transition and data integrity Support the launch of new geography and ensure readiness for go-live Post-Launch Support Generate and distribute monthly content extract reports Facilitate bulk upload processes for large-scale content additions or updates KM Maturity Assessment Support the team lead with KM maturity assessment efforts Publisher Support Maintain the publisher site ensuring content and functionality are up to date Identify relevant items to be covered on Intela Publisher Community calls to foster collaboration and share best practices Site Support Provide ongoing support for the Intela program site addressing user needs and site enhancements Search optimization Support search optimization activities on the platform End user support Manage and resolve support tickets via Service Now ensuring timely and effective solutions Management of Global content Review and maintain global content to ensure content relevance and accuracy Platform Support Participate in release testing to validate new features and platform updates Explore and propose custom layouts and templates to enhance user experience The team This team maintains the Intela platform and Global Tax Legal intranet portal on Unity We work closely with Tax Legal service line S O leads and various teams within Global Tax Legal Office and local KMs to provide up to date information to our Tax practitioners which enables them to learn deliver and sell We optimize content for search and conduct regular reviews to ensure the content is fresh and up to date Skills Expectations 2-5 years of relevant work experience preferably in a content management knowledge management organization Knowledge of web technologies platforms such as Sitecore HTML CSS Robust problem-solving capabilities with an interest in innovative and creative thinking Self-directed comfortable working independently and without daily supervision Ability to productively manage and work within a virtual team Strong English communication skills written verbal and presentation Good working knowledge of Microsoft Office products e g Word Excel PowerPoint with an advanced level of Excel skills Be able to prioritize tasks work on multiple assignments and raise concerns questions where appropriate Suggest practical solutions and partner with stakeholders to implement the solutions Strong interpersonal skills Ability to work across cultures and in a virtual environment Self-motivated and strong team player Assist knowledge managers in project management activities including scoping planning resource mapping work allocation scheduling and quality reviews Guide team members Analysts on technical skills business and business knowledge Fair understanding of project management skills Meticulous and detail oriented Good understanding of metrics and dashboards How you ll grow At Deloitte we ve invested a great deal to create a rich environment in which our professionals can grow We want all our people to develop in their own way playing to their own strengths as they hone their leadership skills And as a part of our efforts we provide our professionals with a variety of learning and networking opportunities including exposure to leaders sponsors coaches and challenging assignments to help accelerate their careers along the way No two people learn in exactly the same way So we provide a range of resources including live classrooms team-based learning and eLearning DU The Leadership Center in India our state-of-the-art world-class learning Center in the Hyderabad offices is an extension of the Deloitte University DU in Westlake Texas and represents a tangible symbol of our commitment to our people s growth and development Explore DU The Leadership Center in India Benefits At Deloitte we know that great people make a great organization We value our people and offer employees a broad range of benefits Learn more about what working at Deloitte can mean for you Deloitte s culture Our positive and supportive culture encourages our people to do their best work every day We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy centered confident and aware We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive invites authenticity leverages our diversity and where our people excel and lead healthy happy lives Learn more about Life at Deloitte Corporate citizenship Deloitte is led by a purpose to make an impact that matters This purpose defines who we are and extends to relationships with our clients our people and our communities We believe that business has the power to inspire and transform We focus on education giving skill-based volunteerism and leadership to help drive positive social impact in our communities Learn more about Deloitte s impact on the world Our purpose Deloitte s purpose is to make an impact that matters for our people clients and communities At Deloitte purpose is synonymous with how we work every day It defines who we are Our purpose comes through in our work with clients that enables impact and value in their organizations as well as through our own investments commitments and actions across areas that help drive positive outcomes for our communities Our people and culture Our inclusive culture empowers our people to be who they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Professional development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize professional growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Benefits to help you thrive At Deloitte we know that great people make a great organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of benefits Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 307392