Documentation ProcessRole Documentation Process - Back office Designation Graduate Engineering Trainee Work Location Mangalore Shift 9 hours per day with shift changes every month Should be open for rotational shifts About Us unifyCX www unifycx com is a transformative AI platform that empowers and enables teams to deliver efficient exceptional customer experiences We engineer superhuman customer experiences through a powerful blend of strategy omnichannel support analytics and AI-driven tools like GoTalent AI Voice of Customer and automatic QA Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today With a focus on automation talent enablement strategic partnerships and strict data ethics UnifyCX delivers scalable personalized and compliant solutions that create real business impact Role Overview As a BackOffice Support Analyst you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue If yes index it to the case and send to the attorneys or concerned department if required If no then we have to open a legal case on behalf of the customer with the details available in the documents You will also have to check the legal disclaimer The laws in the particular state city or county while opening the case Once the case is opened they index the documents If the case is already assigned then they will send it to the attorney Required Qualifications Education BE BCA BSc Computers B Com with computers Skills o Strong multitasking skills o Excellent typing skills o Basic understanding on legal concepts is an advantage o Knowledge of keyboard shortcuts and productive computer usage o Excellent written communication skills o Willingness to learn innovate and take on challenges proactively Key Responsibilities Review the documents sent by customers and categorize them based on ongoing issue or a case Index it to the case or create a case and then send it to attorneys To be Active during working hrs and able to handle everything in the shift To follow the communication protocols set and adhere to it To follow the escalation protocols set and adhere to it To follow quality standards guidelines and adhere to it To follow processing guidelines and adhere to it To carry out documentation as per the direction from next higher-level lead or manager To follow the instructions provided by Manager To report status on day-to-day activities to Manager To participate actively in knowledge sharing sessions To participate actively in all technical domain and behavioural training programs conducted at organizational level To be on proactive mode always To carry out knowledge transfer transition activities To display thorough professionalism and to follow work ethics To be punctual and keep steady attendance rate To report on time and effort spent accurately To ensure productivity targets are reached Career Progression This role offers a clear path for career advancement Junior Analyst - Analyst - Senior Analyst Team Lead Work Environment Shifts 9-hour shifts with rotational changes every month The various shifts timings are S1 17 30 pm to 2 30 am S2 18 30 pm to 3 30 am Team Work as part of a dynamic team in a supportive growth-oriented environment Supportive Culture Join a team that values collaboration innovation and continuous improvement Continuous Learning Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work Make a real difference by helping customers solve their technical problems Innovative Environment Work with cutting-edge technology and be part of a forward-thinking company Supportive Team Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others we would love to have you on our team as a Documentation Analyst