As passionate about our people as we are about our mission Why Join Q2 Q2 is a leading provider of digital banking and lending solutions to banks credit unions alternative finance companies and fintechs in the U S and internationally Our mission is simple build strong and diverse communities through innovative financial technology and we do that by empowering our people to help create success for our customers What Makes Q2 Special Being as passionate about our people as we are about our mission We celebrate our employees in many ways including our Circle of Awesomeness award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities mentorship programs internal mobility and meaningful leadership relationships We also know that nothing builds trust and collaboration like having fun We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin inviting other local companies to play and community organizations we support to raise money and awareness together Key Responsibilities Code Review Perform detailed code reviews to ensure best practices coding standards and security protocols are followed Provide constructive feedback to developers and recommend improvements to maintain code quality Technical Investigations Conduct in-depth technical investigations into complex issues identify root causes and develop solutions to prevent recurrence Collaborate with cross-functional teams to implement fixes and improvements Priority 1 P1 Incident Management Lead the response to P1 incidents coordinating across teams to ensure timely and effective resolution Communicate effectively with stakeholders during incidents and provide post-incident analysis and documentation Root Cause Analysis RCA Conduct RCAs for major incidents identifying corrective actions to mitigate future risks Provide insights on incident trends and recommend proactive measures Technical Documentation Create and maintain detailed documentation for code reviews incident investigations and RCAs Ensure knowledge is shared effectively across teams for continuous improvement Continuous Improvement Identify areas of improvement in processes and tools propose enhancements and lead initiatives to improve code quality incident response and system reliability Qualifications Education Bachelor s degree in Computer Science Software Engineering or related field Experience 5-7 years in a technical role involving code review incident investigation and incident management Technical Skills Proficiency in Python SQL Batch Scripting Strong understanding of software architecture debugging and troubleshooting Experience with incident management tools like Salesforce and code review tools Git Bitbucket Problem-Solving Skills Ability to analyze complex issues quickly and determine effective solutions Strong critical thinking and troubleshooting skills Communication Excellent verbal and written communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders Preferred Qualifications Certifications Relevant certifications such as ITIL AWS Certified Developer or Certified ScrumMaster Additional Experience Experience with DevOps practices CI CD pipelines and automation tools Why Join UsOpportunity to work in a dynamic fast-paced environment where your contributions directly impact our products and services Collaborative team culture with a focus on continuous learning and professional growth Competitive salary and benefits with opportunities for advancement This position requires fluent written and oral communication in English Health WellnessHybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer Our Culture Commitment We re proud to foster a supportive inclusive environment where growth opportunities collaboration and wellness are prioritized And our benefits go beyond healthcare offering resources for physical mental and professional well-being Click here to find out more about the benefits we offer Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program see more We believe in making an impact in the industry and in the community We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information or veteran status

📌 Senior Application Support Analyst (Karnataka)
🏢 Q2ebanking
📍 Karnataka