Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us At Freshworks we re building the foundational systems that power internet-scale SaaS products As a Senior Systems Engineer you ll architect services that are fast secure and built to last You ll work across products and platforms-owning design deployment and evolution of critical systems that impact everything from login to logs If you thrive on building for scale thinking in multi-tenant architectures and sweating the details of performance extensibility and fault tolerance-you ll love this role Responsibilities Design and develop backend systems and APIs with reliability and modularity in mind Architect services to support multi-tenant cloud-native applications Lead efforts on code optimisation refactoring and scaling existing systems Own full lifecycle-from requirement gathering to design implementation and support Drive best practices for OOPS design patterns and system scalability Ensure high availability 99 99 security and monitoring of production systems Partner with SREs PMs and other tech leads to deliver platform-wide capabilities Requirements 3 to 5 years of experience in building backend systems or infrastructure Data Structures Algorithms DSA Expertise in solving and optimizing medium-level problems for time and space complexity Software Design Proficient in OOP extensible code design and SOLID principles System Design HLD Ability to gather requirements functional non-functional and design scalable highly available fault-tolerant end-to-end systems API Database Design Skilled in designing APIs database schemas and data models Technical Communication Excellent at conveying technical concepts and solutions clearly Problem-Solving Analysis Solid analytical and logical reasoning for complex problem-solving Code Design Optimization Capable of optimizing code and system designs for performance and efficiency Code Review Experienced in performing effective code reviews Tech Stack Knowledgeable about relevant technologies and adept at articulating suitable tech stacks for designs Hands-on experience with CI CD DevOps tooling and cloud platforms AWS GCP Qualifications Degree in Computer Science Engineering or a related field You ve built systems from scratch and taken them through multiple iterations Experience with RDBMS NoSQL and queuing systems Familiarity with observability rate limiting multi-region deployments You thrive in ambiguity and move fast without sacrificing technical depth Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us

📌 Senior Software Engineer - Systems (Chennai)
🏢 FreshWorks
📍 Chennai