Job Requirements Role Job Title Customer Service Executive-Retail Liabilities CCU Business Service Function Department Customer Experience Place of work Customer Contact Center Phone Banking unit Roles Responsibilities 1 Productivity 2 Maintaining Service Quality 3 Average Handling Time 4 First Contact Resolution 5 Maintaining TAT for all customer requests 6 Channel Migration to alternate channels Secondary Responsibilities Drive all the initiatives in the Customer contact center Key Success Metrics Productivity Average handling time First contact resolution
📌 Customer Service Executive-retail Liabilities Ccu (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai
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