Company Mall of Abayas - Dubai Location HiLite Business Park Calicut Job Type Full-Time About Us Mall of Abayas - Dubai is a premium modest fashion brand bringing authentic Dubai trends to the fashion world Operating one of the back office from the prestigious HiLite Business Park we are looking for a dedicated Customer Relationship Officer to manage our client communications and ensure every order is delivered seamlessly Role Overview You will be the voice of Mall of Abayas Your primary goal is to ensure customer satisfaction by bridging the gap between our clients and our internal teams Sales Production Finance etc You will handle inquiries track order progress and ensure our records are perfectly maintained Key Responsibilities Daily Tasks 1 Client Communication Chats Calls Handle incoming inquiries via WhatsApp Instagram DMs and Phone Calls Assist customers with questions regarding fabric details sizing pricing and customization options Provide professional and polite responses to ensure a premium brand experience 2 Internal Coordination Order Tracking Act as the central point of contact for internal order status You must proactively collect information from Sales To confirm order specifications Finance To verify payment confirmation Production To check the status of stitching or alterations Operations To confirm stock availability Shipping To get tracking details and dispatch timelines Update the customer immediately once you have these details 3 After-Sales Support Conduct follow-up calls to customers after delivery to ensure they are happy with the product quality and fit Manage any return or exchange requests by coordinating with the Operations team Build long-term relationships to encourage repeat purchases 4 Data Management Reporting Update the Master Order Sheet Google Sheets CRM daily Ensure every order has a transparent status e g In Production Shipped Delivered Maintain a record of customer complaints and how they were resolved Requirements Communication Fluent in Malayalam and English Hindi is a plus Tech Comfortable using WhatsApp Business Instagram DMs and Google Sheets Excel Soft Skills Patience empathy and the ability to remain calm when dealing with order delays Experience Prior experience in e-commerce retail or customer support is preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Paid sick time Experience Customer support 2 years Preferred Work Location In person

📌 Customer Relationship Executive (Kerala)
🏢 Wish Media
📍 Kerala