Job Title BPO Call Quality Auditor Location Hybrid Office Work From Home Salary 15 000 - 25 000 per month Experience Required 1-2 years in BPO Call Auditing Quality Analysis Employment Type Full-time About the Role We are looking for a meticulous and analytical BPO Call Quality Auditor to assess and improve the quality of customer interactions handled by our Client Relationship Executives The ideal candidate will have hands-on experience in call auditing evaluating performance and generating meaningful insights that support service excellence and continuous improvement Key Responsibilities Monitor and audit inbound and outbound customer calls Evaluate call quality based on defined KPIs quality standards and compliance requirements Provide clear constructive feedback to Client Relationship Executives to enhance performance Prepare daily and weekly quality reports for management review Identify skill gaps coaching needs and areas for improvement Ensure adherence to communication protocols process standards and customer service guidelines Coordinate with team leaders to strengthen call quality and improve customer satisfaction Requirements 1-2 years of experience in BPO call auditing or quality assurance Excellent listening analytical and assessment skills Proficiency in English and Malayalam Ability to efficiently audit a high volume of calls Strong reporting and documentation skills Excel Google Sheets preferred Self-driven with the ability to work independently in a hybrid setup Perks Competitive salary 20 000 - 25 000 per month Hybrid work flexibility Opportunities for learning development and career advancement Job Type Full-time Pay 15 000 00 - 25 000 00 per month Work Location Remote

📌 Bpo Call Quality Auditor (Kerala)
🏢 Peak Performance Advisors (OPS) PVTLTD
📍 Kerala