- Customer Support Executive L1 Technical Support Role L1 Technical Support Executive Experience Minimum 1-2 years Salary Gross 20 000 Job Summary We are seeking a proactive and customer-focused L1 Technical Support Executive to provide first-level technical assistance and ensure timely resolution of customer issues The ideal candidate must have strong communication skills basic technical knowledge and prior experience in customer support Key Responsibilities Handle 35-40 inbound outbound customer support calls per day and provide accurate technical resolutions Troubleshoot basic technical issues related to computers operating systems Windows various versions and macOS Record customer interactions and resolutions accurately in the support system Escalate unresolved issues to the next support level when necessary Ensure high customer satisfaction by delivering professional and timely support Required Skills Qualifications Minimum 1-2 years of experience in customer support or technical support roles Good communication skills in English and Hindi Intermediate level Knowledge of basic computer operations OS fundamentals Windows Mac environments Ability to handle high call volumes with efficiency and maintain quality standards Preferred Skills Ability to speak any South Indian language Kannada Tamil Telugu Malayalam is an added advantage Job Types Full-time Permanent Pay 216 000 00 - 240 000 00 per year Application Question s Do you have experience handling technical support or customer service calls If yes how many calls per day Are you comfortable communicating in English and Hindi Any other languages you speak Do you have experience troubleshooting Windows or Mac OS issues Are you okay with handling 35-40 calls per day with resolution targets What is your notice period and earliest joining availability How do you handle an irate or frustrated customer on a support call Explain the difference between Windows 10 and Windows 11 in straightforward terms Do you have Minimum 1-2 years of experience in customer support or technical support roles Do you have Knowledge of basic computer operations OS fundamentals Windows Mac environments Education Higher Secondary 12th Pass Preferred Work Location In person