Job Summary Safiya Holidays is seeking an experienced Reservation Manager to lead our Travel reservations team and ensure exceptional guest experiences The ideal candidate will have a strong background in hotel reservations excellent communication skills and a passion for delivering outstanding customer service Key Responsibilities - Manage and oversee the reservations process including processing and confirming hotel bookings cancellations and modifications - Ensure accurate and timely communication with clients hotels and other stakeholders - Meet or exceed revenue and sales targets - Analyze market trends competitor rates and hotel performance to optimize revenue management strategies - Develop and implement effective reservation strategies to maximize revenue - Manage and maintain the company s reservation system ensuring accuracy and up-to-date information - Oversee the reservations team providing coaching training and guidance as needed - Collaborate with other departments such as Operations and Marketing to ensure seamless client experiences - Handle client complaints and concerns resolving issues promptly and professionally Requirements - Bachelor s degree in Hospitality Business Administration or related field - 2 years of experience in hotel reservations or related field - Excellent communication interpersonal and customer service skills - Proficient in hotel reservation systems - Ability to work in a fast-paced workplace and adapt to changing priorities - Knowledge of industry trends competitor analysis and revenue management strategies Preferred Qualifications - Certification in Hotel Management or related field Please submit your resume and cover letter to gm safiyaholidays in with following Salary Present Expected and Notice Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Food provided Application Question s Working experience in dealing with Hotel Reservations Systems Education Bachelor s Preferred Experience Hotel Reservations 1 year Preferred Location Kochi Kerala Preferred Work Location In person

📌 Reservation Executive Hotels (Kerala)
🏢 Safiya International Tours & Travels
📍 Kerala