Company Overview Stay Ukiyo is a leading luxury vacation rental brand under the Ukiyo umbrella We specialize in curating exclusive holiday villas across India and Southeast Asia including destinations like Goa Alibaug Lonavala Karjat Mahabaleshwar Mussoorie Bali Phuket and more With over 10 000 satisfied guests and a handpicked collection of 1 000 villas we focus on delivering seamless personalized and memorable vacation experiences We also operate another brand Ukiyo Solutions a hospitality-tech and marketing solutions company that supports Stay Ukiyo and other travel-focused ventures Ukiyo Solutions enables growth through technology creative strategy and operational excellence Role Overview A Sales Specialist at Stay Ukiyo is responsible for converting inquiries into confirmed bookings driving revenue and delivering exceptional guest service through personalized recommendations This role involves handling leads consulting with guests to understand their travel preferences suggesting suitable villas negotiating rates coordinating with villa partners and ensuring a smooth end-to-end booking experience The Sales Specialist serves as the core link between guests and the Stay Ukiyo villa portfolio ensuring high conversion rates and an excellent customer experience The ideal candidate must be customer-oriented persuasive detail-focused and capable of working in a quick-paced hospitality environment Key Responsibilities 1 Lead Handling Conversion Respond to inquiries from WhatsApp website social media calls and travel partners Understand guest requirements related to dates group size budget location and preferences Suggest suitable villas with personalized recommendations Ensure fast response time and active follow-up to maximize conversion Convert inquiries into confirmed bookings by closing deals effectively 2 Booking Management Share villa details pricing policies photos videos and availability with guests Coordinate with villa partners owners for final confirmation Share proforma invoices payment links and booking confirmation details Update CRM and sales trackers with accurate information Coordinate with operations for check-in planning and guest special requests 3 Villa Inventory Knowledge Maintain in-depth knowledge of all Stay Ukiyo villas amenities layouts pricing availability Stay updated on new properties rate changes and seasonal pricing Maintain updated villa databases and sales folders for easy reference 4 Communication Client Relationship Management Maintain professional polite and customer-centric communication with guests Build strong rapport and long-term relationships to encourage repeat bookings Handle objections special requests and concerns with confidence and clarity Assist guests with pre-booking and post-booking support 5 Revenue Negotiation Negotiate rates with guests within approved margins Upsell premium villas add-ons or services chef BBQ decor etc Ensure maximum revenue per booking by offering alternative options when needed 6 Coordination with Internal Teams Work closely with the CRM team for lead assignment and inquiry tracking Coordinate with Operations for villa readiness guest requirements and check-in details Share daily booking updates with finance for invoicing and payments Collaborate with marketing for promotions campaigns and special offers 7 Reporting Documentation Maintain accurate booking records lead status and communication logs Prepare daily weekly and monthly sales reports Track hot leads follow-ups pending confirmations and revenue performance Ensure documentation accuracy for all booked reservations Qualifications and Skills Recently graduated with a degree in Business Marketing Hospitality or a related field Skills and Competencies Strong verbal and written communication skills 2 Years of experience in relevant field and knowledge of CRM tools is a plus Good organizational skills and attention to detail Proficiency in Microsoft Office and Google Workspace Passion for travel client communication and hospitality industry Job Type Full-time Pay 15 000 00 - 18 000 00 per month Work Location In person