Position CRM EA Admin ex Female Salary - 35-40k Location Zaveri Bazar Mumbai The CRM Executive will be responsible for managing and nurturing customer relationships to enhance loyalty repeat purchases and brand trust The role involves maintaining customer databases designing loyalty programs handling client communications and ensuring a premium customer experience that reflects the brand s values Key Responsibilities 1 Customer Database Management Maintain and update customer data purchase history preferences occasions etc Segment customers based on buying patterns spending and frequency for targeted campaigns Ensure data accuracy and privacy compliance 2 Customer Engagement Retention Develop and execute engagement programs such as birthday anniversary greetings loyalty points and referral schemes Track and follow up with key clients for repeat visits and feedback Coordinate with the sales team for personalized follow-ups after high-value purchases Collecting testimonials from customers 3 Communication Marketing Support Design and send promotional messages SMS WhatsApp Email for new collections festive offers and store events Support marketing team in planning customer appreciation events and VIP previews Maintain communication calendar and ensure timely outreach Co-ordination with SMM vendors keep updating social media platform 4 Complaint Feedback Handling Handle customer complaints promptly and courteously ensuring resolution in coordination with the store or service team Gather and analyse customer feedback to identify areas for service improvement 5 Reports Analysis Generate regular reports on customer retention repeat purchase ratio feedback trends and campaign performance Analyze buying behavior to support targeted marketing and sales strategies Key Skills Competencies Robust communication and interpersonal skills Customer-centric attitude with empathy and patience Proficiency in CRM tools jewellery-specific CRMs Data handling and reporting skills Excel Google Sheets Coordination with sales marketing and store operations teams karigars Good command over English Hindi and preferably local regional language Preferred Qualifications Graduate in Marketing Business Administration or related field 2-5 years of experience in CRM Client Relationship Customer Service preferably in Jewellery Luxury Retail or Premium Brand segment Job Type Full-time Pay 30 000 00 - 40 000 00 per month Experience Customer relationship management 2 years Required Executive Assistant 2 years Required Admin Executive 2 years Required luxury background 2 years Required Retail management 2 years Required Work Location In person

📌 Customer Relationship Manager (Maharashtra)
🏢 CJ KONSULTANTS
📍 Maharashtra