Job Profile Real Estate Hospitality Trainer A Real Estate Hospitality Trainer is a specialized professional responsible for training employees sales teams front-line staff and customer-facing personnel in the real estate and hospitality sectors The role focuses on elevating service quality customer experience and operational excellence across residential commercial and hospitality properties Key Responsibilities Training Development Design and deliver training programs on customer service sales excellence soft skills grooming and hospitality standards Conduct onboarding sessions for recent hires ensuring they understand brand culture and service expectations Train sales and leasing teams in client engagement presentation skills negotiation methods and property showcasing Real Estate-Specific Duties Educate teams about property features project benefits market positioning and competitive analysis Enhance customer walk-in experience at sales galleries sample flats and project sites Guide teams in handling luxury clients high-net-worth individuals HNIs and international buyers Hospitality Customer Experience Implement hospitality protocols across real estate touchpoints reception areas model apartments clubs and marketing suites Train staff in guest handling complaint resolution communication etiquette and service recovery Operational Brand Standards Ensure all customer-facing staff follow brand SOPs grooming guidelines and service standards Conduct audits at property sites to identify training needs and service gaps Performance Measurement Evaluate training effectiveness through assessments feedback and KPI tracking Collaborate with HR and management to improve training modules based on performance results Skills Competencies Strong communication and presentation skills Expertise in hospitality service standards Knowledge of real estate sales processes and customer journey Ability to create engaging training content Coaching and mentoring proficiency Client handling and conflict resolution Professional grooming and etiquette expertise Qualifications Mba or Bachelor s degree in Hospitality Business or related field Hotel Management preferred Certification in Training Development optional but valuable 3-10 years of experience in hospitality real estate or training roles Industries Employing This Role Real estate developers residential commercial luxury projects Hospitality groups with real estate verticals Property management companies Co-living co-working and serviced apartment brands Job Type Full-time Pay 40 000 00 - 50 000 00 per month Work Location In person

📌 Trainer Real Estate Hospitality (Punjab)
🏢 Countryside Heaven private
📍 Punjab