Job Title Guest Relations Executive Glocal Junction Andheri Department Front Office Customer Service Location Restaurant Hotel Operations Job Summary The Guest Relations Executive is responsible for providing exceptional customer service ensuring guest satisfaction managing guest inquiries and maintaining a positive guest experience throughout their visit The role involves greeting guests handling reservations addressing concerns and coordinating with internal teams to deliver seamless service Key Responsibilities Greet guests warmly and ensure a welcoming atmosphere at all times Assist guests with seating reservations and special requests Handle guest inquiries feedback and complaints professionally and promptly Maintain updated knowledge of menu offerings promotions and ongoing events Coordinate with service staff kitchen team and management to ensure smooth operations Maintain guest records loyalty preferences and follow-up on specific requirements Ensure lobby reception area is tidy presentable and guest-ready Support promotional activities and upsell services when appropriate Monitor guest satisfaction and escalate concerns to management when needed Adhere to company service standards grooming guidelines and hospitality protocols Requirements Minimum HSC Graduate in Hospitality or related field preferred 1-2 years of experience in guest relations customer service or hospitality freshers can be considered Excellent communication and interpersonal skills Pleasant personality with strong customer-handling abilities Ability to multitask remain calm under pressure and work in a fast-paced workplace Basic computer skills and knowledge of reservation systems areadded advantages Additional Skills Strong problem-solving and conflict-resolution abilities Good coordination and teamwork skills High level of professionalism and a guest-first attitude Job Types Full-time Permanent Pay 25 000 00 - 28 000 00 per month Benefits Food provided Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location In person

📌 Restaurant Hostess (Maharashtra)
🏢 Foodlink F&B Holdings India Ltd China Bistro Chembur
📍 Maharashtra