Job Summary The Customer Support Executive at MOHH Furniture plays a crucial role in ensuring a seamless and satisfying customer experience The position involves addressing customer inquiries resolving concerns and supporting customers throughout their buying journey This role requires strong communication skills product understanding and a customer-first attitude to maintain the brand s reputation for exceptional service Key Responsibilities Respond to customer inquiries through phone calls emails chat support and in-person interactions at the showroom Provide accurate and detailed information about MOHH Furniture s products pricing customization options and delivery schedules Manage customer orders track shipments and coordinate with logistics and warehouse teams for timely delivery Address and resolve customer complaints efficiently while upholding company values and service standards Maintain and update customer interaction records in CRM systems with accuracy Conduct post-purchase follow-ups to ensure customer satisfaction and address any concerns Collaborate closely with sales warehouse and delivery departments to ensure smooth order processing and customer handling Support after-sales activities such as warranty claims product servicing or replacements Identify areas for improvement and contribute to enhancing customer service processes Skills Qualifications Bachelor s degree or equivalent work experience preferred Previous experience in customer service furniture retail or a related field is an added advantage Excellent verbal and written communication skills Strong analytical and problem-solving skills with high attention to detail Ability to multitask and perform effectively in a fast-paced environment Patience a positive attitude and a strong customer-centric approach Key Competencies Customer Handling Relationship Management Product Knowledge Quick Learning Time Management Conflict Resolution Team Collaboration Job Type Full-time Pay 30 000 00 - 35 000 00 per month Perks Provident Fund Work Location In person

📌 Customer Support Associate (New Delhi)
🏢 Satin Neo Dimensions
📍 New Delhi