Handle customer inquiries via phone email and chat Resolve customer complaints and provide effective solutions within defined timelines Process orders track shipments and update customers on order statuses Maintain accurate records of customer interactions in the CRM system Coordinate with sales production and logistics teams to ensure seamless order fulfilment Follow up with customers to ensure satisfaction and build long-term relationships Gather customer feedback to improve service quality Ensure compliance with company policies and service standards Education Bachelor s degree in Business Administration Customer Service or a related field Skills Required Must-Have Customer Service MS Office CRM Software Order Processing Communication Skills Problem-Solving Multitasking Attention to Detail Good-to-Have ERP Systems Multilingual Proficiency Analytical Reporting Skills Job Type Full time Pay 20 000 00 - 30 000 00 per month Work Location In person