Roles Responsibilities Provide expert level technical support for ZOHO Salesforce CRM platform and collaborate with users to understand their business processes and recommend CRM best practices Working together with cross-functional teams such as sales Presales post Sales to enhance the general process and employee experience Good knowledge on reports and Dashboard creation in CRM Manage and troubleshoot data integrations between various systems ensuring smooth flow of information Provide technical assistance for AI driven applications and tools addressing user queries and ensuring optimal performance Proactively opportunities for process improvement in CRM usage data management and integration workflows Perform quality checks on data configurations and integrations to ensure accuracy and reliability Key Requirements Zoho Salesforce CRM Tool CRM Automation CRM Integration Whatsapp Campaign Analysis Skills Excellent Communication Interpersonal and Presentation Skills 2-5 years of experience in CRM software Preferably with Zoho Well versed with Integration Automation Advance Excel for data analysis reporting and visualizing Good knowledge in the field of A I Proficient in the Application Programming Interfaces Perks and Benefits Paid Annual Leaves Long vacation during new year PF Health Insurance Team Lunches Great job satisfaction Immense learning personal development Additional Details Job Title Tech Support Analyst CTC Up to 7 LPA Location JP Nagar Bangalore Job Type Full Time On site Working Days 6 days Experience 2-5 years Notice Period Immediate to 7 days Job Type Full-time Pay 500 000 00 - 700 000 00 per year Perks Cell phone reimbursement Health insurance Paid sick time Provident Fund Application Question s What is your current CTC Are you currently located in Bangalore This is an urgent requirement Can you join us immediately Education Diploma Required Experience Salesforce 2 years Required CRM Automation 1 year Required Work Location In person