We are hiring experienced professionals for Mortgage Servicing Inbound Outbound Voice Process The role involves handling customer resolution calls payment support escrow payoff queries and delinquency management Key Responsibilities - Handle inbound outbound calls related to collections payments payoff escrow document requests billing inquiries and account status - Contact borrowers using dialer to resolve delinquency via Speedpay and other loss mitigation options - Provide accurate information using scripted materials and ensure high-quality customer service - Resolve customer issues related to mortgage loans and escalate cases as required - Coordinate with internal teams to support complex customer problems Required Skills - Minimum 1 year experience in International Voice Customer Service Collections - Prior mortgage or BFSI experience preferred - Excellent communication active listening skills - Ability to handle difficult conversations professionally - Experience using CRM dialers and call resolution systems Eligibility Travel Boundaries Only candidates residing within 1 5 km from the nearest railway station in the below areas are eligible to apply Central Line Kalyan to Sion Harbour Line Wadala to Panvel Excluding Taloja Sukhapur Western Line Chandivali Mira Road via Golden Nest Circle Ghodbunder Road Shift Weekly Off Shift 24x7 rotational including night shifts Weekly Off 2 rotational offsPerks Benefits Lucrative performance-based incentives Cab facility for secure and convenient travel allowance included medical insurance coverage Work-life balance with 2 weekly offs Sutherland never requests payment or favors in exchange for job opportunities Please report suspicious activity immediately ref updazz com

📌 Sutherland Global Services - Associate - Customer Support (0-4 Yrs) Navi Mumbai (after-sales/customer Service)
🏢 Sutherland
📍 Navi Mumbai