Ready to be pushed beyond what you think you re capable of At Coinbase our mission is to increase economic freedom in the world It s a massive ambitious opportunity that demands the best of us every day as we build the emerging onchain platform and with it the future global financial system To achieve our mission we re seeking a very specific candidate We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system We want someone who is eager to leave their mark on the world who relishes the pressure and privilege of working with high caliber colleagues and who actively seeks feedback to keep leveling up We want someone who will run towards not away from solving the company s hardest problems Our work culture is intense and isn t for everyone But if you want to build the future alongside others who excel in their disciplines and expect the same from you there s no better place to be While many roles at Coinbase are remote-first we are not remote-only In-person participation is required throughout the year Team and company-wide offsites are held multiple times annually to foster collaboration connection and alignment Attendance is expected and fully supported As a Customer Service Agent II you ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission You will dedicate your time to assisting customers and teammates with inquiries resolving issues and ensuring a positive experience for our customers You will serve as a bridge between the customers and the company offering empathetic knowledgeable and efficient support What you ll be doing ie job duties Responsible for providing support for Coinbase customers across multiple channels phone messaging email by investigating troubleshooting and resolving customer issues Use all available resources to ensure high standards are met and work is carried out in the most efficient manner Be a trusted advisor listen and empathize so the customer knows they are valued Ensure their voices are heard through accurate issue tracking and upstream solutions Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact Where this is not possible ensure all defects are logged appropriately Seek opportunities to add value for customers through education proactivity and clear expectation setting Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic What we look for in you i e job requirements Motivated by Coinbase s mission and creating a flawless support experience for our global customer base Shift and weekend work is a requirement Minimum of 2-3 years of relevant experience in customer support and or financial services crypto technology Experience with different channels of support including voice messaging and email Phenomenal communication skills in order to operate globally across multiple departments and stakeholders Adaptable and adaptable to meeting the evolving needs of a high-growth and fast paced organization Must be able to read write and speak in English Experience at crypto exchanges or in financial services ideally in payments trading operations or technical support Willing to work from an office at Hyderabad India Nice to haves Understanding of Google apps JIRA Salesforce Service Cloud or Amazon Connect Experience working with and partnering with external business partners Position ID 2845 Pay Transparency Notice The target annual salary for this position can range as detailed below Full time offers from Coinbase also include target bonus benefits including medical dental and vision Pay Range 700 000 700 000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period We encourage you to carefully evaluate how your skills and interests align with Coinbase s roles before applying Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion creed gender national origin age disability veteran status sex gender expression or identity sexual orientation or any other basis protected by applicable law Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local law Coinbase is also committed to providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process please contact us at accommodations at coinbase com to let us know the nature of your request and your contact information Global Data Privacy Notice for Job Candidates and Applicants Depending on your location the General Data Protection Regulation GDPR and California Consumer Privacy Act CCPA may regulate the way we manage the data of job applicants Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here By submitting your application you are agreeing to our use and processing of your data as required AI Disclosure For select roles Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants The tool simulates realistic interview scenarios and engages in dynamic conversation A human recruiter will review your interview responses provided in the form of a voice recording and or transcript to assess them against the qualifications and characteristics outlined in the job description For select roles Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes allowing our interviewers to fully focus on you as the candidate The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment To request a reasonable accommodation due to disability please contact accommodations at coinbase com

📌 Customer Support Agent Ii (Telangana)
🏢 Coinbase
📍 Telangana