Responsibilities Handle Customer Queries - Respond promptly to customer inquiries via phone email chat or other communication channels Resolve Issues - Provide accurate information troubleshoot problems and resolve complaints effectively Maintain Records - Document customer interactions feedback and resolutions in CRM or support systems Provide Product Service Information - Explain features usage policies and procedures to customers Escalate Complex Issues - Forward unresolved or critical cases to higher-level support or relevant departments Meet Service Targets - Adhere to response time resolution time and quality standards Customer Follow-ups - Ensure customer satisfaction by following up on pending or escalated cases Feedback Collection - Gather and share customer insights to help improve products and services Adhere to Policies - Follow company guidelines scripts and compliance requirements Maintain Professionalism - Deliver excellent service while being polite empathetic and patient Regards Ashika kumari (phone hidden) Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Perks Provident Fund Application Question s What is your current location What is your current in-hand salary What is your Age Experience Sales 1 year Preferred Work Location In person