Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of Manager HRO This role manages a team of Analysts Specialists to resolve service users inquiries requests via phone webchat and general requests as well as complete a variety of P O transactional activities while meeting key performance metrics including Service Level Agreements with relentless focus on both data accuracy data integrity Main responsibilities will be managing operational objectives delivery of exceptional customer service driving continuous improvement initiatives providing Associate performance and development coaching and stakeholder management Responsibilities You shall be responsible for all the activities related to record to report which include but are not exhaustive Oversee a team responsible for delivering excellent E2E operations services Build and maintain a high performing team through effective recruitment training coaching team building performance management and resource planning Develop the team to find the right development opportunities for every Associate to grow thrive Drive and support the team to ensure key performance metrics including Service Level Agreements SLAs Data Accuracy Control Targets are met exceeded Monitor and analyze performance against established metrics to ensure compliance against all performance targets Ensure optimization and standardization Operations Partner with Service Operations and the to analyze Operations periodic performance to deliver efficient and effective P O service delivery Own sponsorship for one of the Service for entire Global Operations Team Provide thought leadership in this area seek insights and alignment with global teams and across Operations regions to drive consistency and standardization Ensure the confidentiality accuracy and timely maintenance of Associates data in compliance with data privacy and other requirements Serve as escalation point to support issue resolution and identify continuous improvement and coaching opportunities Partner with various levels within the organization to resolve complex escalated issues Perform and leverage data analysis to identify trends key learnings and continuous improvements opportunities in support of driving change across people process and technology Qualifications we seek in you Minimum qualifications Bachelor s degree Lean Principles preferred Graduate Preferred qualifications Good Communication skill and the ability to engage customers in significant discussions Proficient in MS Office applications especially in MS excel Good analytical and problem solving skills and ability to handle team and client discussions Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a energetic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobManager Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 25 2025 6 50 43 AM Unposting DateOct 25 2025 1 29 00 PM Master Skills ListOperations Job CategoryFull Time

📌 Manager-hro (Telangana)
🏢 Genpact
📍 Telangana