DESCRIPTION Are you a customer obsessed flexible smart and analytical strategic yet execution focused hungry and passionate about e-commerce with a strong work ethic If yes this opportunity will appeal to you We are looking for a Program Manager to drive challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world The ideal candidate will share Amazon s passion for the customer always driving trade-off decisions through the prism of Amazon s customers sellers In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams sellers seller support customer service Supply Chain and Operations to identify fulfillment related issues faced by sellers and drive projects with the stakeholders to alleviate their issues You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon About the team The Emerging Marketplaces Experience Organization EMXO drives the best FBA seller experience across multiple Emerging marketplaces We work closely with stakeholders across the US LATAM MENA and APAC We deliver solutions program and product that cater to the entire spectrum of FBA life cycle such as Inbound Inventory management capacity management inventory placement etc in partnership with stakeholders Key job responsibilities Identify analyze and own solutions for seller customer experience impacting issues Gather and analyze seller feedback to identify seller experience improvement initiatives and work with Product team to implement those Measure operations performance and work with other teams Supply Chain and Operations Seller Support and Product Management to ensure goals are met Identify blockers resolve or escalate seeking support from leadership BASIC QUALIFICATIONS 3 years of program or project management experience 3 years of working cross functionally with tech and non-tech teams experience 3 years of defining and implementing process improvement initiatives using data and metrics experience Bachelor s degree Knowledge of Excel Pivot Tables VLookUps at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS 3 years of driving end to end delivery and communicating results to senior leadership experience 3 years of driving process improvements experience Experience in stakeholder management dealing with multiple stakeholders at diverse levels of the organization Experience building processes project management and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Program Manager Ii, Emxo Fba (Karnataka)
🏢 Amazon.com
📍 Karnataka