AREAS OF RESPONSIBILITY Participates in the development of business strategies for health club which are aligned with the overall objectives of the hotel Develops and implements strategies to achieve customer service objectives Formulates standard exercise routines for distribution to Health Club members and hotel customers Follows up with customers and Health Club Members to determine customer satisfaction levels Acquires a working knowledge of the hotel and in house facilities to respond to customer questions Ensure customer and member satisfaction by maintaining a clean and protected facility Monitors daily pool cleaning and chemical checks ensures water quality meets Health Department requirements Reports needed cleaning services to housekeeping Reports necessary repairs to engineering Establishes and monitors rules and regulations of Health Club Posts necessary signs indicating Health Club safety regulations Maintains current CPR certification Ensure that all employees follow safety rules and procedures Manages the operations of the Health Club Establishes membership fee structure and monitors membership sales Orders amenities and necessary supplies for the Health Club Recommends purchases of new equipment and parts Orders equipment with General Manager s approval Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential Provide employees with the information needed to perform their job effectively Orients employees to the department and hotel and provides on-the-job training on job responsibilities Prioritises and assigns work Provides feedback to the employee and Department Manager on the employee s work performance of job responsibilities Creates 100 guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations Gives personal attention takes personal responsibility and uses teamwork when providing guest service Listens apologizes with empathy finds a solution and follows through when resolving guest problems Provides Yes I Can genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100 Guest Satisfaction Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Refrain from personal conversations with other employees at the main entrance Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate At all time projects a favourable image of Brand to the public

📌 Gym Trainer (Bengaluru)
🏢 Radisson
📍 Bengaluru