Job Summary Provide L2 Support for Middle and Back-office applications 24 7 across different shifts Continuously improve and innovate the strategic applications supported To be able to define priority of incidents and upgrade it as and when necessary Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis Working closely with developers to review changes that are to be rolled out in production workplace Highly organized individual able to work on multiple project streams and clearly display current progress Track incidents and provide regular updates to users on request status and progress Incidents resolutions Root Cause Analysis and Regular Reporting to identify areas for review for improvement Ensure all new deployments have supplied correct documentation and training to support staff Maintain the support documentation in Confluence to ensure all areas in scope are current and accurate Proactive approach to technology related activities like patching high privileged ID remediation security vulnerabilities etc Key Responsibilities Strategy This key position is an exciting opportunity within Financial Markets Production Management You will be under production support team responsible to provide day to day systems support working closely with development teams to understand review and apply system change to production environment Supporting users of the systems on trading issues Troubleshooting and following production issue with respective stakeholders developers and vendors Provide day to day system support and system monitoring Prioritize work to successfully deliver service in a diverse environment Trend analysis Incidents resolutions Root Cause Analysis and Regular Reporting to identify areas for review for improvement Have good sense on IT service management manage incidents problems changes of varying complexity Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts Work closely with UNIX Database Network upstream downstream systems to improve service offering Supporting both internal and external users of the systems on trading issues Troubleshooting and following production issue with developer and vendor Working closely with developers to review and under system package to be rollout in production environment Partner with different teams to integrate testing results into change acceptance criteria Highly organized individual able to work on multiple project streams and clearly display current progress Logging Co-ordination escalation of issues and incidents - logged in Servicenow Track incidents and provide regular updates to users on request status and progress Trouble shooting - log file investigation and extract details for review Follow escalation procedures during outages and ensure root-cause analysis is performed Supply agreed metrics KPI s and trend reporting Escalate issues with any delays from upstream applications Escalate issues to the 2nd 3rd line teams to keep within SLA Act as a co-ordination point where there are complex multiple areas affected by an incident issue Ensure all new deployments have supplied correct documentation and training Maintain the support documentation to ensure all areas in scope are current and accurate Proactive approach to technology related activities Put forward ideas to improve automation and or efficiency and own through to implementation Business Exposure Experience in Financial Markets or Investment Banking domain will have more weightage Back office support knowledge - reconciliations confirmations payments Processes Should be fully aware of ITIL concepts and should have done an ITIL certification People Talent Individual Contributor with very good communication skills and majority of experience in production support Ability to work in shifts including night 25 shifts Bachelor s degree in computer science or equivalent Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Our Ideal Candidate IT service management UNIX Knowledge and experience in Shell scripting Knowledge on SQL query Sybase PL SQL Knowledge on Linux Windows Infrastructure Experience in Control-M scheduling tool ITRS Confluence Jira Remedy and other tools ITIL Knowledge - Incident Problem Change Management Servicenow About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40540

📌 Sr. Java Developer (Bengaluru)
🏢 Standard Chartered
📍 Bengaluru