Design build deploy and configure WFO platforms in multiple environments including global data centers private hosted cloud and on premise locations Consultative ability to extract business requirements from clients Possess a strong command of WFO technologies server components desktop applications and telephony integrations Solid documentation skills Develop and review best practice implementation processes Self-directed and able to work independently to meet deadlines Participate in on-call rotation Additional Specific Duties and Responsibilities Communicate status of implementation projects to WFO Project Manager Client Managers management and other parties in a timely fashion Technical resource for WFO Implementation tasks including server and operating system issues and network connectivity issues Perform training for customers on WFO server maintenance and PC client loading Perform application upgrades on WFO servers Provide on-site and remote support for hardware and operating system problems Required Qualifications Verint Work Force Optimization Certification Minimum 5 years technical experience with Windows and Active Directory system administration Strong experience with WFO PBX Dialer ACD CTI VoIP IVR VRU and Call Center practices 5 years of WFO software installation configuration and administration especially in a multi-tenant cloud environment Ability to troubleshoot issues within the above systems and consult on corrective measures Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat JBoss etc Experience with the latest version of MS SQL database structure administration performance tuning and scripting Knowledge of Microsoft Windows Server operating systems and network topology Knowledge of Linux OS s and associated technologies Excellent verbal and written skills Desired Preferred Qualifications Knowledge of Work Force Management or Analytics is highly desired o VMware knowledge o Knowledge of Apache web servers and SSL certificates