Job Title Communication Trainer Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role KeyResponsibilities Monitor and evaluate calls chat on language quality and communication skills Provide coaching feedback in person basis the observations from call chat monitoring and to assist Ops-TL in development of Agents Prepare and develop individual Coaching Plans providing resources and assistance Implement effective Coaching Training methodologies to individual group inadynamic training environment i e Virtual Classroom Create clusters quartiles based on the performance and improve bottom quartile movement on Comms Skills Participate in Calibration sessions along with Quality Operations and Clients Proactively implement best practices and add value to the process Attending TTT Train the Trainer basis current Product update Process change and build amend content accordingly Conducting Comms Sessions on Soft Skills Language Customer Service etiquette for NH Agents as part of the NH Training Program Creating sharing Q-Tips around soft skills and WOW customer service statements TNA TNI Coordinate with Quality Ops Team to Design Develop training programs basis the TNA TNI for conducting refresher sessions Create and maintain Training Reports for different Stakeholders Key Skills and knowledge - 1 Excellent oral and written English communication skills 2 Ability to monitor and coach advisors on Language Skills which include sentence construction grammar rate of speech clarity of speech pronunciations Soft Skills Call Etiquettes 3 Excellent facilitation and presentation skills 4 Willing to work in rotational shift 5 People Management and Interpersonal Skills 6 Good knowledge of computers and MS Office Excel Power point 7 Analytical Quantitative skills and Effective Time Management 8 Planning and Decision making 9 Ability to drive initiatives to closure 10 Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement 11 2-3 years min experience asa Comm Soft skills trainer supporting International Customer service clients Qualification Graduation Disclaimer - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process ever ask candidates for recruitment processing or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location IND Chennai - Fortune Towers Language Requirements Time Type Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

📌 Communication Trainer (Tamil Nadu)
🏢 Concentrix
📍 Tamil Nadu