Job Overview The Customer Relationship Manager CRM is responsible for fostering long-term relationships with customers to enhance their overall experience and ensure high levels of satisfaction This role involves managing customer interactions addressing their needs resolving issues and developing strategies to improve customer retention The CRM will collaborate closely with sales marketing and customer support teams to deliver personalized service and drive customer loyalty Key Responsibilities Customer Relationship Management Build and maintain strong long-term relationships with existing and potential customers by understanding their needs addressing concerns and ensuring satisfaction Customer Retention Strategies Develop and implement customer retention programs including loyalty initiatives feedback surveys and engagement campaigns to improve customer lifetime value Location Chandigarh Working Hours 9 30 AM to 7 00 PM Weekly Off Rotational Preferred Candidate Female candidates preferred Job Type Full time Pay 25 000 00 - 38 000 00 per month Language English Preferred Work Location In person