Customer Complaint Handling o Receive log and track customer complaints related to products or services o Diagnose issues over phone email where possible and provide initial troubleshooting guidance o Ensure timely and qualified communication with customers regarding service status and resolutions Technician Coordination o Assign service calls to field technicians based on priority skill set and location o Monitor technician schedules work progress and service quality o Provide technical guidance to technicians for complex cases Service Quality Timeliness o Ensure service jobs are completed within committed timelines o Conduct follow-ups to confirm customer satisfaction after service completion Documentation Reporting o Maintain accurate service logs job completion reports and technician performance records o Prepare weekly monthly service performance reports for management Continuous Improvement o Suggest process improvements to reduce complaints and enhance customer experience o Keep updated with product knowledge and service procedures Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Education Diploma Preferred Experience Customer service 5 years Preferred Location New Delhi Delhi Preferred Expected Start Date 01 10 2025

📌 Customer Service Executive (New Delhi)
🏢 Amaryllis Appliances India Private
📍 New Delhi