Role Summary Own and grow strategic client relationships end-to-end Act as the single point of contact between clients and our creative performance and production teams driving clarity on-time delivery and measurable business impact Responsibilities Client Partnership Lead day-to-day communication weekly check-ins and QBRs Translate business goals into clear creative performance briefs Proactively surface ideas upsells and optimization opportunities Project Delivery Create timelines RACI and sprint plans run stand-ups with internal teams Ensure assets copy designs reels media plans meet brand and quality standards Track dependencies shoots VO edits approvals and unblock quickly Performance Growth Set campaign KPIs review performance dashboards drive A B tests Prepare monthly quarterly performance reports with insights next steps Expand scope retainers new platforms geos product lines Commercials Hygiene Drive POs SOWs and change requests manage budgets and margins Coordinate invoicing collections and expense control with Finance Maintain accurate account docs briefs MOMs status sheets calendars Stakeholder Management Align with Creative Media Production and SEO SMM teams Manage vendors talent photographers studios influencers as needed Escalate risks early run post-mortems and implement fixes KPI Targets measured quarterly Client Satisfaction CSAT NPS 8 10 On-time Delivery 95 of milestones Revenue 15-25 QoQ growth from upsell cross-sell Retention Renewal 90 accounts renewed Collection Timeliness 95 invoices collected within terms Creative Media QA 1 rework due to KAM oversight Must-Have Qualifications 3-6 years in account management client services at a creative or digital agency Strong grasp of social performance marketing content video production workflows Excellent written verbal communication confident client presenter Proven experience running multi-stakeholder projects on tight timelines Data-literate comfortable with funnels CAC ROAS brand lift and A B testing Good-to-Have Experience in F B Manufacturing Industrial or Regional brands Kannada Hindi language skills for South KA clients Basic understanding of GA4 Meta Google Ads Search Console and SEO Tools You ll Use PM Asana Jira ClickUp Gantt kanban Docs Google Workspace Slides Sheets dashboards Communication Slack WhatsApp Meet Zoom Creative QA Figma Adobe links Frame io Analytics GA4 Looker Studio Ads Managers Ways of Working Location Bengaluru client meetings with collaboration across Kasaragod creative hub Hybrid Field Client visits shoots events as required travel reimbursed Schedule Full-time flexibility during launches and shoots Education Bachelor s degree in Marketing Communications Business or equivalent experience 30-60-90 Day Plan 30 Days Shadow current accounts audit live scopes performance map stakeholders lock reporting cadence fix quick-wins 60 Days Lead weekly WIPs present first optimization roadmap stabilize delivery SLAs propose 1-2 upsell ideas per account 90 Days Own QBRs deliver 1 signed upsell SOW expansion improve CSAT to 8 10 reduce rework by 30 Job Types Full time Permanent Pay 18 000 00 - 45 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Provident Fund Work from home Work Location In person

📌 Key Account Manager (Karnataka)
🏢 DANGURA DIGITAL
📍 Karnataka