Job Title Soft Skills Voice Process Trainer - BPO Industry Company Acme Creation pvt Ltd Location Bhestan Surat Gujarat India Employment Type Full-Time Department Training Development Experience Required 2-5 years BPO Training Experience Salary 20 000 - 35 000 per month based on experience skills Company Overview Join a growing organization focused on delivering high-quality customer experiences We are seeking a dynamic and experienced Soft Skills Voice Process Trainer to empower our tele-calling and customer service teams with effective communication objection handling and impactful call delivery skills Key Responsibilities Conduct training sessions for new joiners and existing staff on Soft skills and communication techniques Effective voice modulation tone clarity and empathy Customer call etiquette and professional behavior Handling objections and difficult customer interactions Building trust and rapport over the phone Design update and implement training materials and call scripts Deliver mock call simulations and role plays Monitor and evaluate trainees progress through assessments Provide one-on-one coaching and feedback to improve performance Skills Qualifications Bachelor s degree in any discipline preferred Minimum 2 years of experience as a Trainer in the BPO call center industry Excellent spoken and written English Hindi or regional languages a plus Strong knowledge of customer service techniques call handling and behavioral training Ability to engage and energize participants Good understanding of BPO call dynamics Inbound Outbound Voice process Empathetic patient and able to inspire confidence in trainees Preferred Traits Passion for teaching and mentoring Robust interpersonal and presentation skills Result-driven with a positive attitude Ability to adapt training based on learner levels and business needs Work Timings Full-time 6 days a week 9 30 AM - 6 30 PM OR 10 00 AM - 7 00 PM Job Type Full-time Pay 25 000 00 - 40 000 00 per month Work Location In person