Brief Position Description The Application Specialist Senior - Veeva supports the day-to-day operations of Clinical Systems IT applications with GxP categorization ensuring optimal system performance and managing system enhancements In addition the Application Specialist Senior shall lead in resolving L2 L3 tickets and mentor help Application Analysts for L1 ticket resolution for ensuring all defined KPI s and SLA s are met The Application Specialist Senior provides training and technical support to clinical users Application Analysts and contributes to the review and maintenance of processes tools and standards Minimum Qualifications Experience Degree in a related field computer science information technology and or information systems Experience in clinical trial systems supporting the CRO and or pharmaceutical industry is advantageous Responsibilities Provide L2 L3 support for clinical CTMS eTMF Vault Safety IT systems with GxP categorization e g LMS BI application etc as per company defined SLA s in different shifts to the users internal and external spread across different geographical regions ANZ Asia Europe USA Manage user access and user roles for clinical CTMS eTMF Vault Safety IT systems with GxP categorization e g LMS BI application etc as per applicable Novotech IT SOP s Responsible for clinical IT systems applications training to all regions Users and act as knowledge expert for the systems Primary liaison with vendors and Novotech IT for maintenance changes and upgrades Lead and deliver UAT testing for system upgrades new release s and change management in collaboration with Clinical Systems IT and business users Set up of current projects study system specific templates checklist LOV s workflows etc Provide various reports from Clinical IT Systems with Gxp Categorization in the form of data extracts from database via SQL queries as per study user requirements Novotech is proud to offer a great workplace We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect Our team members are passionate about what we do but we understand work is only of the things that is important to them We support our team members with flexible working options paid parental leave for both parents flexible leave entitlements wellness programs and ongoing development programs We are looking for people who are passionate about working clinical research and biotech including people who identify as LGBTIQ have a disability or have caring responsibilities We are a Circle Back Initiative Employer and commit to respond to every application We look forward to contacting you regarding your application

📌 Application Specialist (India)
🏢 Novotech
📍 India