Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead Technical Support Help-desk Support Team Lead SLA Hyderabad ONSITE Must Have Skills Degree Certificate 1 - 2 years of experience as lead in an IT environment Excellent communication skills should be able to hold a conversation Good customer service skills multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements People Management Shrinkage Management Attrition Management Conflict Resolution Issue Mitigation Process Management Monitoring and Control of Queues Continuous Process Improvement Implementation of Process Updates Team Development and Mentorship Regular Audits Training Needs Identification Key Focus Areas Evaluation Conducting Huddles Client Management Problem Determination Resolution and Escalation Client Communication Reporting and Feedback Capacity Planning Data Analysis and Metrics Feedback Mechanisms Data Employee Engagement Compliance and Risk Management Stakeholder Communication About Arthur Grand Technologies Arthur Grand Technologies is a leading provider of staffing and technology consulting services Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20 years We are a minority-owned staff augmentation and technology consulting company At Arthur Grand Technologies we value our employees contractors and strive to provide them with challenging interesting work market-relevant benefits and opportunities for professional growth If you have the necessary qualifications and are excited to join a dynamic team please send your resume to indhu s arthurgrand com for immediate consideration Thank you for considering Arthur Grand Technologies We look forward to hearing from you soon Best Regards Indhu E indhu s arthurgrand com Arthur Grand Technologies Inc www arthurgrand com Arthur Grand Technologies is an Equal Opportunity Employer including disability vets Job Types Full time Permanent Work Location In person

📌 Technical Support Lead/ Sla (Telangana)
🏢 Arthur Grand
📍 Telangana