Job Summary We are seeking an experienced Call Centre Manager to lead and manage our customer service operations The ideal candidate will have at least 5 years of experience in team handling and in a senior position within a BPO Call Centre environment You will be responsible for ensuring smooth daily operations meeting performance targets and maintaining high customer satisfaction levels Key Responsibilities Manage day-to-day operations of the call centre Lead motivate and monitor a team of call centre executives Ensure achievement of service targets and KPIs Train mentor and guide team members for performance improvement Handle escalated customer issues effectively and professionally Coordinate with management for operational strategies and workflow improvement Prepare and present performance reports to senior management Requirements Graduate Postgraduate in any discipline Minimum 5-15 years of experience in call centre operations with at least 3 years in a leadership role Preferred experience in Jewellery Retail Banking Financial Services industries Solid communication leadership and problem-solving skills Ability to work under pressure and achieve targets Proficiency in MS Office and call centre software CRM tools Job Types Full-time Permanent Pay 20 460 28 - 35 108 47 per month Experience Call center 5 years Required Work Location In person

📌 Call Centre Manager (Tamil Nadu)
🏢 CHOLA GOLD
📍 Tamil Nadu