Job Title Customer Service Coordinator Claims Executive Location U S Complex Adjacent to Jasola Apollo Metro Station Mathura Road New Delhi-110076 Apply at the below link https forms gle RhZpjVSfMUwSzZqS7 Background to the role We Infinity Assurance specialize in Warranty Service Administration Extended Warranty Accidental Damage Protection and a wide range of service products under our own brand Infyshield Our offerings cover Mobile Phones Home Appliances Consumer Electronics IT Equipment Office Automation AV Solutions Classroom and Conference Room Technologies Kitchen Appliances and more We have state-of-the-art service operations accounts and billing software for end-to-end claims management To strengthen the team we are hiring Customer Service Coordinators Claims Executives About the role This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement Additionally it requires basic accounting proficiency to handle financial aspects related to claims processing The incumbent will assess claim validity ensure fair treatment of customers and safeguard against fraudulent activities while also managing financial transactions associated with claims Candidates with a background in both customer service and basic accounting principles are encouraged to apply Responsibilities The responsibilities encompass a blend of customer service and basic accounting duties Register verify customer s Warranty and insurance claims Educate customer on making a claim and the processes involved Collect accurate information and documents to proceed with a claim Analyse a claim documents to establish whether it satisfies policy conditions Guide the customer on how to proceed with the claim Coordinate with the customer policyholder and the service centres and accounting departments Keep an eye on potentially fraudulent claims Ensure the customer is treated fairly and that the customer receives excellent service Recording and tracking financial transactions related to claims Candidate Profile Candidates should have 2 years of prior experience in a similar profile with knowledge of repair service centre processes Preferably a B Com but any Graduation or a Diploma is a must Must be fluent in English and Hindi communication both writing and speaking Working hours Office hours are 9AM to 6PM Monday to Saturday extended working hours may be required We offer Generous package in line with Market trends and Huge career growth opportunity About us We Infinity Assurance Solutions Private Limited https www infinityassurance com https www infyshield com https www infyvault com a Current Delhi-based portfolio company of Indian Angel Network Aegis Centre for Entrepreneurship Artha Venture Fund and other marquee industry veterans We specialize in Warranty Service Administration Extended Warranty Accidental Damage Protection and various other service products for wide range of Mobile Phones Home Appliances Consumer Electronics AV Solutions Classroom Conference-room Solutions Kitchen Appliances IT Office automation Personal Gadgets etc Incorporated in January 2014 as a debt-free operationally profitable with positive net retained earnings we have grown rapidly Going forward we are looking to grow multi-fold with newer areas of business expansion Our success is attributed to a very agile and technologically driven unique service delivery model loyal long-term clients in-house application and lean organization structure Job Type Full-time Pay 275 000 00 - 325 000 00 per year Benefits Leave encashment Provident Fund Application Question s What is your current residential location please provide pin How many years of work experience do you have with Insurance Claims How many years of work experience do you have with Customer Service How many years of work experience do you have with Warranty Administration How much is your current annual CTC in INR How many days is your notice period Work Location In person Application Deadline 29 09 2025 Expected Start Date 01 10 2025

📌 Customer Service Coordinator (claims Executive) (New Delhi)
🏢 Infinity Assurance Solutions Private
📍 New Delhi