Date live 07 25 2025 Business Area Group Technology Service Management Area of Expertise Technology Contract Permanent Reference Code JR-(phone hidden) Join us as a Application Support - Corporate Digital Banking at Barclays responsible for supporting the successful delivery of Location Strategy projects to plan budget agreed quality and governance standards You ll spearhead the evolution of our digital landscape driving innovation and excellence You will harness cutting-edge technology to revolutionize our digital offerings ensuring unparalleled customer experiences To be successful as a Application Support - Corporate Digital Banking you should have experience with Experience in application technical support Experience in incident problem management Experience in the following technologies skills - Linux Unix Oracle SQL Server aPaaS AWS Autosys AppD Basic understanding of Core Banking Application Some other highly valued skills may include Java AppDynamics ELK Wily Netcool Unix Linux scripting ITIL V3 V4 Knowledge experience of Oracle flexcube IFE FCC FCR UBS FCDB application product suit Ability to support a complex application during recoveries in a high pressured area cover on call support with flexibility around working hours You may be assessed on the key critical skills relevant for success in role such as risk and controls change and transformation business acumen strategic thinking and digital and technology as well as job-specific technical skills This role is based in Pune Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues whilst minimising disruption to operations Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients Develop the support model and service offering to improve the service to customers and stakeholders Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools metrics to identify prevent and address potential issues and ensure optimal performance Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference self-service opportunities and knowledge sharing Analysis of system logs error messages and user reports to identify the root causes of hardware software and network issues and providing a resolution to these issues by fixing or replacing faulty hardware components reinstalling software or applying configuration changes Automation monitoring enhancements capacity management resiliency business continuity management front office specific support and stakeholder management Identification and remediation or raising through appropriate process of potential service impacting risks and issues Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency Actively tune monitoring tools thresholds and alerting to ensure issues are known when they occur Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team guiding and supporting professional development allocating work requirements and coordinating team resources If the position has leadership responsibilities People Leaders are expected to demonstrate a clear set of leadership behaviours to create an setting for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are L - Listen and be authentic E - Energise and inspire A - Align across the enterprise D - Develop others OR for an individual contributor they develop technical expertise in work area acting as an advisor where appropriate Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a team s operational processing and activities Escalate breaches of policies procedure appropriately Take responsibility for embedding new policies procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function alongside knowledge of the organisations products services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex sensitive information Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship - our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset - to Empower Challenge and Drive - the operating manual for how we behave