Job Title Customer Care Executiv Department Customer Support Service Reporting To Customer Service Manager Location Biocare Medical System Saleem Nagar Colony Moosarambagh Hyderabad-36 Employment Type Full-time Gender Female candidates only Job Summary The Customer Care Executive is responsible for providing prompt professional and empathetic support to customers addressing their inquiries complaints and service requests The role ensures high customer satisfaction fosters trust and maintains the brand reputation of the organization through efficient communication and coordination Key Roles Responsibilities 1 Customer Interaction Support Handle incoming calls WhatsApp messages emails and service requests from customers Provide accurate information about products services and support procedures 2 Complaint Management Log escalate and track customer complaints to closure Coordinate with service and technical teams to ensure timely resolution 3 Follow-up Feedback Conduct follow-ups to ensure customer issues are resolved and satisfaction is achieved Record and report customer feedback for quality improvement 4 Service Request Coordination Schedule service visits or AMCs by coordinating with field service teams Maintain service logs and update CRM or complaint registers daily 5 Documentation Reporting Maintain detailed records of customer interactions complaints and resolutions Generate and submit daily weekly monthly reports to the reporting manager 6 CRM and MIS Entry Update CRM or customer tracking systems with accurate data Prepare MIS reports on unresolved issues repeat complaints and service delays 7 Cross-Functional Communication Coordinate with inventory accounts and logistics teams to support customer needs Inform customers about pending deliveries delays or clarifications if any Skills Competencies Required Excellent verbal and written communication English Hindi and regional language Robust listening and problem-solving abilities Basic knowledge of CRM tools Excel and email handling Patience empathy and customer-first attitude Ability to multitask and manage time effectively Qualifications Experience Minimum Graduate in any discipline Experience 1-3 years in customer service or call handling roles preferably in medical equipment FMCG or service-based industries Interested Candidate send cv in this Mail infotweetbiocare gmail com contact (phone hidden) Job Type Full-time Pay 16 500 00 - 20 000 00 per month Benefits Cell phone reimbursement Food provided Education Bachelor s Preferred Experience Customer relationship management 1 year Preferred Language English Preferred Telugu Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Executive (Telangana)
🏢 Biocare Medical Systems
📍 Telangana