TELECALLER Key duties and responsibilities Outbound Calling Making calls to potential customers cold calling or existing clients to explain product features benefits and pricing Inbound Calling Handling incoming calls to answer customer inquiries resolve complaints and provide support Lead Generation Identifying and qualifying potential customers gathering contact details and updating databases for follow-up actions Customer Service Addressing customer concerns clarifying uncertainties and offering solutions or alternative options Record Keeping Maintaining accurate call logs updating customer information in the database and documenting interactions Reporting Submitting daily progress reports providing feedback on customer preferences and updating management on sales or engagement goals Compliance Adhering to telecalling scripts company policies and sales guidelines Essential skills Excellent verbal and written communication skills to effectively convey information and build rapport with customers Paying close attention to customer needs concerns and questions and responding appropriately to build trust and offer suitable solutions Proficiency in using telecalling software databases and basic computer applications for data entry and record keeping Providing excellent customer service by addressing inquiries and complaints professionally and efficiently Efficiency in handling a high volume of calls prioritizing tasks and meeting deadlines Understanding the features benefits and pricing of products or services offered by the company Educational background and experience High school diploma or equivalent is generally required while a bachelor s degree Previous experience in telecalling telesales or a similar customer service role is often preferred according to indeed Experience in a specific industry e g insurance real estate might be preferred depending on the role Career path The career path for a Telecaller can lead to various opportunities within the sales and customer service domains Some common progression paths include Team Leader Supervisor Training and Quality Assurance Continuous learning through courses and certifications coupled with building a professional network can help smooth the transition into these advanced roles Salary Salaries can vary based on experience skills and location Contact us J K ASSOCIATES A-18 Gulab Bagh Nawada Near Nawada Metro Gate No 03 Pillar No 732 Uttam Nagar Delhi - 110059 Name Nikita Phone No 91 (phone hidden) Job Type Full time Pay 9 624 76 - 14 624 79 per month Schedule Day shift Supplemental Pay Yearly bonus Work Location In person

📌 Receptionist, Telecaller (New Delhi)
🏢 Jkassociates
📍 New Delhi