CRM - Business Data Steward Analyst -Deloitte Support Services India Private LimitedPosition Overview As a business data steward BDS within Marketing team you will be responsible for maintaining the quality of data in a manner consistent with Deloitte s business rules and definitions BDS is part of a group of individuals dedicated to maintaining and enhancing the overall quality of the data from disparate sources You will be responsible for verifying and or updating data in the Client Relationship Management CRM system by researching external information sources and via communication with practitioners and leaders Other significant responsibilities will be to support on-going monitoring and tracking of data quality in CRM as well as performing data extracts and analysis to perform proactive data quality activities Responsibilities Verifying Account Contact information for new and existing records in databases Conducting secondary research to gather information related to contact and account attributes Validating the gathered information and updating relevant attributes in CRM to improve data quality Demonstrated experience in data governance including defining business terms and implementing data quality DQ rules Understanding how account or contact data is used within the firm and identifying patterns and logic deficiencies that will need to be refined to improve our tools and processes e g contact matching algorithm in master data management platform Working across multiple enterprise systems e g salesforce Seibel CRM proprietary master data management relationship intelligence platform to enhance data quality Prioritizing and actioning a queue of data quality issues in contact and or opportunity records ensuring that Service Level Agreements are met Monitoring data quality and adherence to business policies and established conventions Documenting data quality processes and rules as needed Liaising with other teams for proactive data enrichment correction activities Liaising with practitioners requestors to understand requests and recommend next steps as appropriate Providing support for projects as required including participating in system enhancement projects liaising with IT by reporting and resolving any system exceptions Keen eye on identifying patterns and scenarios that reoccur in the process and suggest solution for automation Assisting team members in executing ad-hoc requests and providing project planning coordination support on work assignments Ensuring compliance with all data management policies of Deloitte Qualifications and Experience The successful candidate will meet the following criteria 1-2 years experience working in an enterprise CRM system Working knowledge experience of Salesforce would be an asset Experience or knowledge of tools such as LinkedIn Factiva Hoovers etc Experience in conducting secondary research e g market companies industries Excellent oral and written communication skills Attention to detail and ability to be a self-starter Ability to collaborate with culturally diverse offshore teams in different zones Working knowledge of data quality management data entry improvement and user requirements Demonstrated ability to work effectively in cross-functional virtual teams Process oriented and must be able to work with a high degree of detail and have high quality standards Ability to assist in development and implementation of policy standards and procedures Demonstrated PC skills Microsoft Office-Excel Word Access and querying tools like SQL Strong analytical conceptual and problem-solving abilities Ability to present ideas in a user-friendly language Excellent organizational and time-management skills Ability to prioritize and execute tasks in a high-pressure fast-paced environment Knowledge on CASL the Canadian anti-spam legislation and consent related processes Experience with Tableau is preferred particularly in measuring data synchronization and working with large data sets Experience managing marketing campaigns and handling consent-related processes is desirable Proficiency in French is an advantage Experience in project coordination will be an asset Experience with Generative AI Gen AI technologies would be an added advantage Must-have Requirements Working knowledge of CRM Salesforce for managing customer relationships and data Experience in conducting secondary research Understanding of data governance principles and best practices Advanced proficiency in Microsoft Excel including complex formulas and data analysis tools Foundational knowledge of SQL for querying and managing relational databases Awareness of data quality frameworks and techniques to ensure accurate and reliable information Value-added Requirements Familiarity with CASL Canada s Anti-Spam Legislation and its application in business communications Experience creating interactive dashboards and reports using Tableau Proficiency in developing process flows and diagrams using Microsoft Visio Demonstrated ability to support project coordination activities across cross-functional teams Exposure to Generative AI Gen AI technologies and their business applications The job description is subject to change based on business project requirements Work Location HyderabadShift Timings 2 PM to 11 PM ISTAs part of the recruitment process those selected will be required to provide employment references and complete a background check which includes a criminal check How you ll growAt Deloitte we ve invested a great deal to create a rich environment in which our professionals can grow We want all our people to develop in their own way playing to their own strengths as they hone their leadership skills And as a part of our efforts we provide our professionals with a variety of learning and networking opportunities including exposure to leaders sponsors coaches and challenging assignments to help accelerate their careers along the way No two people learn in exactly the same way So we 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Our inclusive culture empowers our people to be who they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Career development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize professional growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Benefits to help you thrive At Deloitte we know that great people make a great organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of benefits Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 307370