Job ID 35426 Location Mumbai IN Area of interest Operations Job type Regular Employee Work style Office Working Opening date 23 Jul 2025 Job Summary Strategy Targeted Improvements Act as a service partner work together with RMs Product Sales Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs Deliver excellent service against agreed service standards delivery standards and minimal error rates as appropriate Automation and Streamlining Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Business Provide quality support and advice to Relationship Managers RM s within all lending units located in Standard Chartered Bank India on all documentation related matters including the origination of documentation for customers where required To deliver excellent service and advice to our Corporate Corporate Institutional Banking Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries setup trainings and other channel related issues Key Responsibilities Processes General Perform end-to-end orchestration across all processes and services managed by IMO Engage clients throughout process ensuring seamless delivery and client experience Own and drive execution of processes working closely with stakeholders and the value chain to deliver excellent client service getting clients to the point of ready-to-transact as quickly as possible across both simple and complex cases Adheres to first-time-right principles Provide insight and suggestions to improving processes identifying opportunities to streamline and automate Looks at ways to promote standard work and best practices Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO Client Due Diligence CDD and Regulatory Onboarding Perform all relevant onboarding processes Creation of CDD for New Clients Review of CDD for Existing Clients and perform regulatory onboarding e g FATCA CRS activities Drive GIC and network onboarding processes Conduct checks on CDD as applicable Respond and clear queries from Checkers Other Specialists Business CRM on a timely manner Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process Where serving as a checker perform checks on CDD output from Client Delivery Makers ensuring they adhere to policies and standard work Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process products policies and regulations Enablement Account Opening and Channels Perform relevant account opening activities working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems Deliver excellent service and advice to our Corporate Corporate Institutional Banking Commercial Banking and Business Banking BB clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries setup training and other channel related issues Accept and arrange processing of various channels Straight2Bank and related products and services setup requests for Corporate and Institutional Banking CIB Commercial Banking CB and Business Banking BB clients including internal setups e g for Client Access Transaction Banking TB implementation testing setups various internal operations unit s setups relevant to channels activation Conduct checks on activities documentation and output by other specialists or makers within the account opening and channels activation processes as applicable Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process products policies and regulations Servicing Static Data Maintenance Offboarding Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system People and Talent Provide effective orientation guidance to recent joiners on the bank s policies procedures processes to ensure their successful assimilation into the team and the bank Develop and implement a personal learning plan with team manager to attain necessary competencies Successfully complete milestones as laid out in implemented personal learning plan Risk Management Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role remit Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes and adherence to DOIs Report any deviation if any to appropriate authorities and obtain proper dispensations Proactively manage risks and establish monitor controls to improve the overall state of the risk management and operating framework Governance Ensure strong due diligence on document safekeeping and data confidentiality Ensure correctness of documentation prior to any dispensation from the Bank Ensure compliance with the internal policies and credit policies external policies regulatory and statutory requirements Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls Highlight significant issues errors to team leader Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead the India Client Management Function to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Country CMF Head Client Delivery Managers and other Specialists Makers and Checkers Control Governance Managers and Specialists GBO Hub teams and In-country CET teams Account Opening Teams Front Office RMs ARMs Lending Documentation Unit Commodities Transaction Management Unit Business CRM Business Operational Risk Manager Transaction Banking Trade Security Services and Cash Management Implementation Managers Client Documentation and Control Skills and Experience Complexity Communication Document negotiation Qualifications Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience Ability to positively engage and build rapport with clients Strong writing and presenting skills in English Problem solver looks for solutions and finds ways to progress despite blockages Strong drive to deliver Has a clear understanding of the client needs being serviced Ability to work independently without direct supervision and able to cope with pressures from tight deadlines A team player with good interpersonal skills About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential www sc com careers

📌 Associate Director, Client Management (Maharashtra)
🏢 Standard Chartered Bank
📍 Maharashtra