Job Title Subject Matter Expert SME Job Overview The Subject Matter Expert SME is responsible for supporting business development and operational efficiency through expert consultation and service delivery The SME drives revenue growth ensures customer satisfaction and enhances internal coordination Success in this role involves timely client handling clear communication and high-quality data management This role is integral to the Research Support Department ensuring strategic alignment with the organization s goals Responsibilities and Duties Conduct pre-sale calls with clients to understand their requirements and propose suitable services Clarify queries raised by Counsellors and CRMs regarding service offerings Review and validate client documents to ensure accuracy and completeness Address and resolve client concerns or doubts regarding services Clearly explain all aspects of proposed work to clients Assess the feasibility of proposed projects Provide necessary tools or services for the successful implementation of projects Encourage clients to opt for hypothetical data when real data is unavailable Engage in cross-selling of services based on client requirements Promote the organization s complete range of services during client interactions Maintain accurate error-free data records of all client interactions and pre-sale activities Coordinate with the PRM team to assess the technical viability of proposed work Share vendor approvals and updates with Counsellors and CRMs Explain feedback and comments on writing assignments to clients Internally coordinate with various departments to fulfill project requirements Support team members and assist with publication-related tasks when needed Ensure smooth coordination between Counsellors CRMs and clients Resolve operational difficulties faced by Counsellors and CRMs Eligibilty Requirement Qualification - Ph d Expertise Biotech Mathematics Python Computer Science Medical Minimum 2 years of experience in SME have knowledge about Biotech Technology python Medical Tools Knowledge Please share CV referral to HR Sakshi Bhardwaj Human Resource Department (phone hidden) sakshi bhardwaj aimlay com 408 4th Floor D Mall Sector-10 Rohini Delhi - 110085 Job Types Full time Permanent Pay Up to 40 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund Application Question s What is your current location How many total years of experience you have as Subject Matter Expert Are you an immediate joiner Work Location In person

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