GP Strategies Corporation is one of the world s leading talent transformation providers By delivering award-winning learning and development solutions we help organizations transform through their people and achieve meaningful change GP Strategies has delivered our innovative consulting learning services and talent technology solutions to over 6 000 organizations globally From our global experience working across thousands of projects and initiatives over the past 55 years we ve learned that relationships business work innovation strategy and transformation are all about people And to put it simply GP Strategies is about our people - an extensive global network of learning experts Additional information can be found at www gpstrategies com About the role ESSENTIAL DUTIES AND RESPONSIBILITIES Customer support and training for client LMS Administrators for support desk Identify problems and root causes taking a consultative approach to assist the client with a resolution Assist with updates and revisions to training program-related processes procedures and supporting documentation Assists with upload publish and testing of e-Learning sources files in the LMS troubleshoot any related issues internally and with clients Conducts LMS training classes and webinars for clients Assists with daily tasks such as sending status reports responding to client questions and assisting content team with technical issues Document of customer interactions in a CRM Issue software tracking system by creating tracking and resolving cases as well as time involved Provide training and support for some international customers in off-hours due to time zone differences Maintain the integrity of client learner records and managing user accounts Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure Assist with internal process auditing and innovation of best practices Qualifications Required LMS experience is preferred Transactional data entry processing such as item creation learning history updates and assignments with a scripted checklist within agreed SLA Testing new courses with a scripted checklist Light course troubleshooting testing Metrics recording tracking Assisting with creating process documentation checklists Review request submissions look for trending and best practice opportunities Preferred Qualifications Demonstrated excellent verbal and written communication skills Intermediate-level skills with MS Excel Word Outlook etc Customer focus - proactively finds ways to exceed customer needs Detail-oriented well organized Instructor -led classroom training experience Able to communicate effectively in all modes with customers and peers Analytical - identifies root causes corrective and preventative actions Logical problem solving troubleshooting skills Ability to work in a team environment and take initiative individually Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation Strong attention to detail ability to multi-task and work independently as well as in a team environment Familiar with SCORM and AICC Demonstrable experience and success in interacting with customers on a regular basis Experience with either Oracle iLearning LMS and Cornerstone LMS a plus Physical Requirements Standing Talking Hearing Repetitive Motion computer work Sedentary May require domestic travel to client facilities offices plants With more than 4000 employees in over 30 countries diversity at GP Strategies is second nature Beyond our locations our culture focuses on performance and revolves around respect fairness and working collaboratively to achieve our goals We support our People no matter who they are or where they are from because we all have valuable and unique perspectives and approaches That s how great ideas are born which enable us to work smarter GP Strategies is committed and proud to be an Equal Chance Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy childbirth and related conditions sexual orientation and gender identity national origin age veteran status disability or any other federally protected class LI-AA1 APAC

📌 Learning Administrator 2 (Tamil Nadu)
🏢 GP Strategies
📍 Tamil Nadu