- Process Excellence culture building
- Deploy Process Improvement framework for the engagement s
- On need basis conduct short or refresher 3hrs sessions on continuous improvement at engagement level
- Improvement chance identification
- Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities
- Process operations business data analysis to identify improvement opportunities
- Validation of opportunities creation of the projects
- Improvement projects implementation
- Mentor Process Improvement projects YB GB BB to enable the operations resources to implement the improvement through structured approach
- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
- Co ordinate with lead developer for automation opportunity identification and project execution
- Govern the process of validation and sign off of the project closures in the project management portal
- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects
- Branding
- Creating awareness by training and bringing visibility to process excellence initiatives in the engagement
- Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance
- Client Management
- Participate in client interactions to present the process improvement case studies