Technical Support Engineer (India)

Technical Support Engineer (India)

01 Aug
|
Noventiq
|
India

01 Aug

Noventiq

India

Job Description

Perform daily operational checks on the Netskope platform to ensure service continuity and performance.

- Monitor web traffic policies and DLP policies, alerts, and logs to identify potential security issues or misconfigurations.

- Provide first-level troubleshooting and escalate issues as required to L2/L3 or OEM support.

- Assist with policy changes, user access requests, and configuration updates in the Netskope setting.

- Coordinate with IT and security teams for incident response, patching, and policy enforcement.

- Generate reports and dashboards for web usage, policy violations, and incident trends.

- Document standard operating procedures and maintain knowledge base for issue resolution.

- Ensure compliance with organizational and security guidelines for web and data usage.

📌 Technical Support Engineer (India)
🏢 Noventiq
📍 India

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