Key Responsibilities

- Respond promptly and professionally to customer queries via phone, email, chat, and social media.
- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
- Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
- Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications





- 1–3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail).
- Excellent verbal and written communication skills in English .
- Robust problem-solving skills and a calm, customer-first approach even in high-pressure situations.
- Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.

Job Types: Full-time, Fresher
Contract length: 6 months

Pay: ₹15,000.00 - ₹30,914.91 per month

Application Question(s):

- Are you ready for the Mota Varacha location?

Location:

- Surat, Gujarat (Preferred)

Work Location: In person

📌 CSE (Customer Service Executive) (India)
🏢 WhiteStone Infotech
📍 India