To manage all incoming and outgoing calls efficiently, provide accurate information, and ensure seamless communication between patients, departments, and hospital staff.

Key Responsibilities:

Handle incoming and outgoing calls in a qualified and courteous manner

Provide information about hospital services, doctors’ availability, and appointment scheduling

Transfer calls to relevant departments promptly

Manage emergency calls and escalate immediately as per protocol

Maintain call logs and records accurately

Coordinate with front desk, billing, and clinical departments

Address patient queries and complaints over the phone

Ensure minimal call waiting time and high responsiveness

Follow standard communication scripts and hospital policies

Support teleconsultation coordination (if applicable)

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Front Desk Executive (India)
🏢 White lotus international Hospital
📍 India