Qualification: Graduate / Postgraduate from UGC / AICTE recognized institute b. Should have minimum 5 years in Voice/Chat managing an ERC or similar projects c. Should be fluent in Hindi, English & Telegu
Job Description: support the functions of QC personnel should be able to check the quality of the calls in both online / offline mode towards resolution of any quality lapses and suggest improvements to the responses of 108
Roles And Responsibilities:
- Analyse data to identify trends or areas for improvement.
- The role of a quality analyst demands strong attention to detail, requiring candidates to be thorough and meticulous in their work.
- Provide feedback and training to teams on quality practices.
- Ensure regulatory compliance and prepare reports for management.
- Develop, implement, and maintain quality assurance.
- Performing regular audits and ensure compliance with quality standards and regulations.
- Identifying trends and areas for improvement in quality performance.
- Conduct regular audits, inspections.
- Provide feedback Reviewing staff performance, identifying deviations from quality standards, and offering constructive suggestions for improvement.
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages:
- Paid sick time
- Provident Fund
Work Location: In person
📌 Senior Quality Controller (India)
🏢 Bavya Health Services
📍 India
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