To lead endtoend ServiceNow solution delivery across ITSM and HRSD modules acting as the primary technical owner responsible for architecture development client engagement and platform stability
Core Responsibilities RoleBased
1 Responsibilities
Act as the single point of accountability for ServiceNow platform delivery
Own endtoend solution lifecycle requirement gathering design build deployment support
Translate client requirements into scalable ServiceNow solutions
Provide architecturelevel guidance for ITSM and HRSD implementations
2 Development Configuration
Lead development of
oService Catalog Items Record Producers Order Guides
Define and implement coding standards and best practice
Design and optimise Flow Designerbased solution
Replace legacy workflows with modern Flow Designer architecture
Creation of Reports Dashboards
Design email automation using Notifications Inbound Email Actions Email Scripts
Drive eventbased communication strategy
Basic knowledge of Portal Configurations
Perform complex scripting using
oBusiness Rules Script Includes UI Actions
oClient Scripts UI Policies Scheduled Jobs
3 Integrations
Design and implement integrations using REST API
Troubleshoot and optimise integration performance
4 Platform Governance Upgrades
Lead ServiceNow upgrade activities
Handle
oSkipped record analysis
oConflict resolution
oPostupgrade validation
Ensure platform stability compliance and performance tuning
5 HRSD ITSM Functional Expertise
Own HRSD implementations
oCase management
oRetention policies
oEmployee document management
Optimise ITSM processes
oIncident Request Change lifecycle improvements
6 Client Stakeholder Management
Act as primary clientfacing consultant
Provide advisory on best practices and platform capabilities
7 Innovation Continuous Improvements
Lead adoption of
oVirtual Agent MS Teams integration
oEmployee selfservice improvements
Identify process gaps and propose automation opportunities
Skills Required
Technical
Strong expertise in ITSM HRSD modules
ServiceNow scripting
Flow Designer
Integrations
Virtual Agent
Functional
ITSM process knowledge
HRSD lifecycle case management
Asset Management CMDB
Leadership
Independent ownership
Solution architecture thinking
Client handling stakeholder management
Skills
Mandatory Skills : ServiceNow ITSM & HRSD
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and recent roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/