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Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Title: US Roadie - CCR

Job Description:

The US Roadie Customer Care Representative (CCR) will be responsible for delivering exceptional customer service to US-based clients through chats, emails, and other communication channels, depending on the business requirements. This role requires strong communication skills, the ability to handle customer queries effectively, and a proactive approach to problem-solving. CCRs are expected to maintain professionalism, demonstrate empathy, and ensure customer satisfaction while adhering to process guidelines.

Key Responsibilities:

- Handle inbound and outbound customer interactions with professionalism and clarity.
- Provide accurate information and solutions to customer queries related to their accounts, gigs,



and other queries.
- Maintain high-quality standards in communication and production.
- Document customer interactions and update systems accurately.
- Collaborate with the quality team and team leaders to resolve issues promptly if required.
- Contribute to the team by meeting productivity, quality, and KPI goals.
- Stay updated on process changes, process knowledge, and service guidelines.

Knowledge & Skills:

- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with active listening ability.
- Customer-centric mindset with problem-solving attitude.
- Ability to stay composed and deliver quality service under pressure.
- Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Require an organized, dependable, and self-motivated attitude.

Qualifications & Experience:

- Graduation should be completed in any stream.
- Prior US-based customer service experience - Preferred.

Other Requirements:

- Should be ready to work for India's night shifts.
- Should be ready to work on weekends (Saturday & Sunday)
- Work from the office is mandatory for all 5 days.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 US Roadie - CCR (India)
🏢 UPS
📍 India