Role & responsibilities

We are looking for an experienced Assistant Manager - Quality to lead the Quality function for our US Third Party Collections process.

Key Responsibilities:

- Lead and mentor the Quality Assurance team.
- Conduct quality audits, call monitoring, and calibration sessions.
- Monitor Quality KPIs and prepare performance reports.
- Drive Root Cause Analysis (RCA) and process improvement initiatives.
- Ensure compliance with FDCPA, TCPA, client guidelines, and internal quality standards.
- Partner with Operations, Training, and Clients to improve performance.
- Manage client escalations and quality governance.
- Coach and develop Quality Analysts.

Preferred candidate profile





- 2+ years of experience in Quality Assurance within an International BPO.
- Hands-on experience in US Third Party Collections.
- Strong knowledge of FDCPA and TCPA.
- Experience in Call Monitoring, Quality Audits, Calibration, and Coaching.
- Strong leadership, analytical, and stakeholder management skills.
- Excellent communication skills.
- Any Graduate (MBA preferred).

Perks and benefits

Perks & Benefits

- Competitive compensation
- Leadership chance with a growing organization
- Exposure to US clients
- Performance-driven work environment
- Career growth opportunities

📌 Assistant Manager - Quality | US Third Party Collections (Maharashtra)
🏢 Vytal Business Consultants
📍 Maharashtra