Job Title: Process Trainer Customer Service

Location: Gurugram

Key Responsibilities

- Conduct new hire induction and process training for customer service teams.
- Deliver engaging classroom and virtual training sessions.
- Assess trainees through quizzes, mock calls, and evaluations.
- Identify learning gaps and provide coaching to improve performance.
- Refine and update training content based on process changes.
- Work closely with Operations and Quality teams to improve customer experience.
- Monitor post-training performance and recommend refresher sessions.
- Maintain training records, reports, and completion trackers.

Required Skills

- Strong communication and presentation skills.
- Experience in customer service training within a BPO/contact center environment.




- Good understanding of adult learning principles and training methodologies.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Ability to analyze training effectiveness and drive performance improvements.

Eligibility

- Graduate in any discipline.
- 2-6years of experience as a Process Trainer in Customer Service.
- Experience in the insurance or BFSI domain is preferred.

Why Join Policybazaar?

- Fast-paced and growth-oriented work environment.
- Opportunity to build impactful learning programs.
- Career progression with a leading InsurTech organization.
- Team-oriented culture with continuous learning opportunities.

APPLY NOW!!!!!

📌 Process Trainer-Customer Service||Gurgaon (Haryana)
🏢 PolicyBazaar
📍 Haryana