L2 Engineer (Sophos Specialists)

Location: Mumbai

Job Type: Full Time

Experience: 5-10 years

Role Summary

The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defense operations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics, along with supporting Linux/Windows environments, databases, network management software, and related IT technologies.

Key Responsibilities

- Provide L2 support for Sophos security products and related endpoint protection solutions.
- Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics.
- Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure technologies.
- Analyze security events, perform deeper technical investigation, and coordinate escalations when required.
- Ensure proper documentation, case updates, and resolution tracking.
- Support implementation and operational activities for proposed OEM or reputed EDR solutions.
- Collaborate with internal teams to maintain service quality and timely issue closure.
- Candidates should possess one of the following:



BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of5 years of experienceinEDR / Incident Response / Threat Hunting / Forensics solutions.
- BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology with relevant operational exposure.

Required Skills Qualifications
- Robust knowledge ofLinux and Windows operating systems.
- Familiarity with databases,network management software, and core IT technologies.
- Hands-on experience withEDR toolsand security operations.
- Good analytical, troubleshooting, and communication skills.
- Ability to manage escalations and work in a support-driven environment. Certifications

Preferred Background
- OEM certificate of proposed solution or any reputed EDRsolution.
- CISM / CISSP / CEH / CSA / CIH / CompTIA Security+
- Minimum5 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics for candidates with BTech/MTech/MCA or equivalent qualification.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engineer ( Sophos Specialists ) (Maharashtra)
🏢 GALAXY OFFICE AUTOMATION
📍 Maharashtra